Use the channels below to reach the right team. Hours are listed in Central Time (CT). We do not offer around-the-clock phone coverage outside the hours shown.
Customer Care
- Phone: (844) 446-8686
- Email: [email protected]
Customer Care can help with applications, account questions, payment timing, early payoff quotes, and general account updates.
Past-Due / Finance Department
- Phone: (844) 496-8686
Call this line if your account is past due or you need help with a late or returned payment.
Hours of Operation (Central Time)
| Day | Hours (CT) |
|---|---|
| Monday–Friday | 7:00 AM – 7:00 PM |
| Saturday | 8:00 AM – 4:30 PM |
| Sunday | Closed |
Mailing Address
Minto Money
PO Box 58882
Minto, AK 99758
Contact by Topic
| Topic | Who to contact | Notes |
|---|---|---|
| Change a payment date | Customer Care | Call or email during CT business hours |
| Update bank / checking info | Customer Care | Have your account details ready; we will verify identity |
| Change mailing address | Customer Care | Confirm the address on file matches your records |
| Early payoff | Customer Care | Request a payoff quote; provide 3 business days’ notice |
| Cancel loan / account questions | Customer Care | Review your loan agreement for any cancellation rules that apply to you |
Complaints & Escalation
If Customer Care cannot resolve your concern, see Your Rights & Dispute Resolution on the About page. Dispute options that apply to your loan also appear in your loan agreement.
Contact Form Warning
If you use an online contact form on this site, never include your Social Security number, full bank account number, debit card number, or password. Share sensitive details only through our secure application or account portal, or as directed by a verified Customer Care representative.
For scam-prevention tips and how to confirm you are speaking with Minto Money, read loan scam red flags.